Privacy Policy

Introduction

Property Gauge, Inc., and its subsidiaries and its and their respective business units and business lines ("Property Gauge", “we,” “us” or “our”) are committed to protecting your privacy. This Privacy Statement tells you what you need to know about our information collection, use, and sharing practices, and about your rights with respect to our collection, use, and sharing of your information. Most often, Property Gauge is the “processor” of personal information provided to us, but controlled by our clients (i.e., businesses or government entities utilizing our software and services). Sometimes, Property Gauge is the “controller” of personal information and determines the purpose and means of processing the personal information we collect, use, and share. We strongly encourage you to read the Privacy Statement which is applicable to your relationship with Property Gauge in its entirety.

This Privacy Statement applies to Property Gauge’s collection and use of personal information when you interact with Property Gauge through any of our online services (collectively the "Property Gauge Solution”). This Privacy Statement also applies to information Property Gauge collects through other means, including information collected offline.

We may revise this Privacy Statement periodically and will post any changes to the Property Gauge Solution. Changes to this Privacy Statement are effective at the time they are posted and your continued use of the Property Gauge Solution, or provision of information to us through other means after posting will constitute acceptance of, and agreement to be bound by, those changes. Please review this Privacy Statement from time to time to ensure you are aware of changes to it. If you do not agree with this Privacy Statement, please do not use the Property Gauge Solution.

Property Gauge as Processor

Where Property Gauge collects, uses, and shares your information on behalf of its client(s) (i.e., businesses or government entities utilizing our software products and services) as part of our provision of services to these clients, we do so only at the direction of the Property Gauge client.

This Property Gauge as Processor Privacy Statement applies to Property Gauge’s collection and use of personal information in connection with our provision of the products and services we are contracted to provide to our clients.

Property Gauge provides its software products and services to clients (Property Gauge clients). Our clients use our products and services to help process data of their customers and employees. In providing our products and services to these clients, Property Gauge acts as a service provider (also known as a “data processor”). When acting as a data processor, we will collect and process your information only in accordance with the instructions of the relevant client. Therefore, if you are using Property Gauge products or services as a customer or employee a Property Gauge client, please contact the relevant client directly with any questions or comments about your personal information.

Sections that follow pertain to Property Gauge as Processor.

Personal Information We Collect

The personal information we collect about you depends on how you interact with Property Gauge and the Property Gauge Solution. Some examples of information we may collect include your name, contact information, information about a device you’re using to access the Property Gauge Solution (including your geolocation information or IP (Internet Protocol) address), information about how you use the Property Gauge Solution, and any information you submit to Property Gauge when we are acting as a data processor for our clients.

We may collect the following information about you, depending on how you interact with Property Gauge and the Property Gauge Solution:

Contact Information. Contact Information includes, for example, first and last names, physical addresses, telephone numbers, and email addresses.

Contact Records. Contact Records include, for example, records of conversations conducted with our customer service representatives via telephone, email, video, text, and chat, including all such information provided to us in connection with such conversation.

Demographic Information. Demographic Information includes, for example, information concerning gender, age, race, ethnicity, income, marital status, and employment or educational information.

Geolocation Information. Geolocation Information may be determined by processing IP addresses or other device information, which may depend on your device’s settings for location services.

Usage Data. Usage Data includes, for example, information about your interactions with the Property Gauge Solution, including the webpages you visit, links or buttons you click, the search terms you enter, and other similar interactions with the Property Gauge Solution.

User Generated Content or “UGC”. UGC includes any information (other than Demographic Information and Contact Information) you choose to provide to Property Gauge, including, for example, questions, comments, or reviews you submit to Property Gauge about the Property Gauge Solution.

Transactional Data. Transactional Data includes, for example, credit or debit card information and other information about payment, purchases, returns or exchanges.

Property Gauge Account Credentials. Property Gauge Account Credentials include, for example, a username and password used to access a Property Gauge product or service under a Property Gauge client’s account.

How we collect your personal information

When we are acting as a data processor for our clients, we may collect information about you directly from you (for example, if you fill out a form on the Property Gauge Solution, or interact with our customer support personnel via email, chat, or telephone), from third parties we partner with (for example, from our analytics providers), or through cookies or other automated means.

Directly from You: When we are acting as a data processor on behalf of our clients, we may collect Contact Information, Demographic Information, User Generated Content, Contact Records, Property Gauge Account Credentials, and Transactional Data directly from you when you provide it to us, including when you: communicate with our customer support representatives (whether by phone, email, video, text, or chat), interact with us at industry conferences; create a Property Gauge account for use with an online service provided by Property Gauge to a client; fill out and submit any web forms on the Property Gauge Solution; or indicate your preferences on the Property Gauge Solution (e.g., email preferences).

Automatically from Your Device or Browser: Device Information, Usage Data, and Geolocation Information may be automatically collected from your device or browser whenever you access the Property Gauge Solution. Our collection of this information may result from our use of cookies and similar technologies, which is explained in more detail below.

Using Cookies: We may use cookies (small files stored on your device or browser) and other similar technologies to automatically collect information via the Property Gauge Solution (“first-party cookies”), including Device Information, Usage Data, and Geolocation Information.
We may also allow third parties to collect Device Information, Usage Data, and Geolocation Information using those third parties’ cookies and similar technologies (“third-party cookies”). Of particular note, we contract with third-party website analytics companies, such as Google Analytics. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google's privacy policies, which can be viewed here ("Welcome to the Google Privacy Statement"). To learn more about Google's partner services and to learn how to opt out of tracking of analytics by Google, visit ("How Google uses data when you use our partners' sites or apps").

From Third Parties:  When we are acting as a data processor on behalf of our clients, we may work with third parties who provide services to us, including, for example, website analytics companies, information technology companies that assist with the operation, security, and functionality of the Property Gauge Solution. These third parties may collect and process the information listed in the Section titled, “Personal Information We Collect,” on our behalf.  

Why we Process Your Personal Information

As part of our provision of services to our clients, we process your personal information in accordance with the purposes determined by our clients.

To allow you to use and access the Property Gauge Solution, including for the prevention of fraudulent activity and improved security functionality.

To monitor and evaluate the performance and functionality of the Property Gauge Solution, including as part of our analytic practices, or otherwise to maintain or improve the content and services offered through the Property Gauge Solution.

To communicate with you, including to respond to requests for information or support of Property Gauge’s services and the Property Gauge Solution on behalf of our clients.

For purposes of our research and development of new Property Gauge products and services we may offer to our clients.

To maintain and operate client and end user accounts for the Property Gauge Solution, including by making certain services Property Gauge is contractually obligated to make available to registered account users.

To investigate any suspected misuse of the Property Gauge Solution; to comply with legal and regulatory requirements and respond to requests from courts or other government bodies; and to protect or defend the rights, property and interests of Property Gauge, our employees, or the interests of our third-party service providers and partners.

How We Share Personal Information with Third Parties

We may share the personal information that we process on behalf of our clients with subprocessors or service providers who help us process your information for the provision of services we are contractually obligated to provide to our clients. We contractually require that our subprocessors comply with the legal obligations we have with respect to your personal information. We may share your information if we believe it’s necessary to comply with law or protect our users or employees.

Third Parties: We share information with our subprocessors or service providers that assist with the operation of the Property Gauge Solution and Property Gauge’s business operations that support tour provision of services to our clients more generally. We share information with third parties only as necessary for the third parties to provide the services to us.  Such third parties have an obligation to protect the information they receive from us or collect on our behalf and may use such information only for the purposes that we allow. Your information may also be collected and processed by other third parties, such as the payment providers you select when you purchase Property Gauge products or services, and who will process your information independently in accordance with their own privacy notices.

Property Gauge Affiliates or Successors: We may disclose personal information to and among our Property Gauge family of affiliated companies. In addition, we may share your information with an entity that succeeds to all or part of Property Gauge’s business in connection with a sale, reorganization, consolidation, or merger.

Other Third Parties:  We and our third parties will disclose specific individual information if we or they reasonably believe it is necessary to: (i) comply with applicable law; (ii) protect or defend the rights, property and interests of Property Gauge, our employees, or the interests of our third party service providers and partners; or (iii) under exigent circumstances, to protect the personal safety of our users and clients, or the public.

Your Privacy Choices

When we are acting as a data processor for our clients and we collect or process your personal information, the applicable Property Gauge client with which you interact, and not Property Gauge, controls access to your personal information and you should direct any requests related to the personal information collected or processed us to that Property Gauge client. If we receive a request directly from you as an end user of one of our clients, we will promptly pass on such request to our client.

There are steps you may take to control certain types of information we can collect and process about you. You may be entitled to certain other rights provided by law, depending on your state or country of residency. For more information about these location-specific rights, please see the section titled “Additional Notices” below.

You can control the information we collect and use in the following ways:

Geolocation Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent the Property Gauge Solution from accessing your Geolocation Information. Note that some Property Gauge services may not be available if you disable location-based services.

Cookies: You can refuse to accept third-party cookies by following your browser or device’s instructions. If you do not accept cookies, you may experience some inconvenience in your use of the Property Gauge Solution.

User Requests: You should direct any request related to your personal information processed by us on behalf of a Property Gauge client to the applicable Property Gauge client. If we receive a request from you directly, we will take reasonable measures to facilitate your request, including contacting the applicable Property Gauge client for which we are acting as a data processor with respect to your personal information. We may be reached using our toll-free number: (833) 673-4887 or by email info@thepropertygauge.com

Children

The Property Gauge Solution is not directed to persons under the age of sixteen (16), and we do not knowingly collect, request, or use personal information directly from children via the Property Gauge Solution, or offline. If you believe that your child under the age of 16 has submitted personal information to Property Gauge, please contact us at info@thepropertygauge.com.

Data Security

We use commercially reasonable physical, administrative, and technical safeguards to deter unauthorized access, destruction, use, modification, or disclosure of your personal information, however, we cannot guarantee the security of your personal information.

In addition to using commercially reasonable physical, administrative, and technical safeguards to protect your information, we instruct our employees that information must be handled in accordance with this Privacy Statement, and any misuse of your personal information by employees may be subject to disciplinary action. Although we use these measures to protect your personal information, we cannot guarantee the security of information provided over the internet or stored in our databases.

Data Retention

We will retain your personal information for as long as the Property Gauge client for which we are providing services directs us to retain it or for the length of time needed to fulfill the purposes outlined in the section above titled, “Why We Process Your Personal Information,” unless a longer retention period is required or permitted by law.

Contact Us

Please feel free to contact us at the following numbers and addresses if you have any questions regarding our Privacy Statement or about the use of your personal information:

Email: info@thepropertygauge.com
Phone: (833) 673-4887
Mail: Property Gauge Inc, 1 Solar Way, Latham, NY 12110

Property Gauge as Controller

Where Property Gauge collects, uses, and shares your information on our own behalf (and not at the direction of our clients), we may do so for such purposes as marketing, enabling use of our websites and/or services, certain mobile applications, and social media pages that link to the Property Gauge as a Controller Privacy Statement, facilitating applications for employment, and other employment-related functions such as administering employment benefits, and interacting with you during industry conferences and other in-person or virtual events.

Sections that follow pertain to Property Gauge as Controller.

Personal Information We Collect

The personal information we collect about you depends on how you interact with Property Gauge and the Property Gauge Solution. Some examples of information we may collect include your name, contact information, information about a device you are using to access the Property Gauge Solution (including your geolocation information or IP (Internet Protocol) address), information about how you use the Property Gauge Solution, and any information you submit to Property Gauge.

We may collect the following information about you, depending on how you interact with Property Gauge and the Property Gauge Solution:

Contact Information. Contact Information includes, for example, first and last names, addresses, telephone numbers, and email addresses.

Contact Records. Contact Records include, for example, records of conversations conducted with our customer support representatives via telephone, email, video, text, and chat, including all such information provided to us in connection with such conversations.

Demographic Information. Demographic Information includes, for example, information concerning gender, age, race, ethnicity, income, marital status, and employment or educational information.

Device Information. Device Information includes, for example, your browser version and settings, your device type and settings, and other information, such as your IP address, internet service provider, Media Access Control (MAC) address, mobile device identifier, the name and version of your operating system, referring and exit pages, and the date and time of your visit. Other device data, such as contact lists and camera and microphone data, may be collected if you use certain features of mobile applications to record audio and videos, take photos, scan documents, or enable in-app sharing with contacts in your contact list.

Employment-related Information. Employment-related Information includes any information related to an employee, contractor, or prospective employee’s relationship with Property Gauge, including, for example, information about your educational background, employment history, résumé, and other information relating to a job search or application relevant for the recruitment or hiring process, as well as administration of employment benefits.

Geolocation Information. Geolocation Information may be determined by processing IP addresses or other device information, which may depend on your device’s settings for location services.

Preferences. Preferences include, for example, your email preferences and Property Gauge products or services you have indicated you may be interested in.

Usage Data. Usage Data includes, for example, information about your interactions with the Property Gauge Solution, including the webpages you visit, links, or buttons you click, the search terms you enter, and other similar interactions with the Property Gauge Solution.

Transactional Data. Transactional Data includes, for example, credit or debit card information and other information about payment, purchases, or refunds.

Property Gauge Account Credentials. Property Gauge Account Credentials include, for example, a username and password.

How we collect your personal information

We may collect information about you directly from you (for example, if you fill out a form on the Property Gauge Solution, or interact with our customer support personnel via email, chat, or telephone), from third parties we partner with (for example, from our analytics or marketing service providers), or through cookies, or other automated means.

Directly from You: We may collect Contact Information, Demographic Information, User Generated Content, Contact Records, Employment-related Information, Property Gauge Account Credentials, Transactional Data, and Preferences directly from you when you provide it to us, including when you: communicate with our customer support representatives (whether by phone, email, video, text, or chat), interact with us at industry conferences; create a Property Gauge account; fill out and submit any web forms on the Property Gauge Solution; indicate your preferences on the Property Gauge Solution (e.g., email preferences); or apply for a job at Property Gauge.

Automatically from Your Device or Browser: Device Information, Usage Data, and Geolocation Information may be automatically collected from your device or browser whenever you access the Property Gauge Solution. Our collection of this information may include by our use of cookies and similar technologies, which is explained in more detail below.

From Third Parties:  We work with third parties who provide services to us, including, for example, website analytics companies, information technology companies that assist with the operation, security, and functionality of the Property Gauge Solution. These third parties may collect and process the information described in the section titled “Personal Information We Collect,” on our behalf. Property Gauge may also collect data about you from third parties. As is common for businesses that market products to other organizations, we may obtain your work Contact Information from third party data suppliers or joint marketing partners to contact you with marketing and other informational communications. We may also obtain your information from publicly available sources and social networking sites, like LinkedIn or your organization’s website. 

Why We Use Your Personal Information

We use the information that we collect for various purposes, such as to communicate with you and help you learn about and use the Property Gauge Solution, to help us evaluate and improve the Property Gauge Solution, and to help ensure the Property Gauge Solution remains safe and secure.

To allow you to use and access the Property Gauge Solution, including for the prevention of fraudulent activity and improved security functionality.

To communicate with you, including to respond to requests for information or support of Property Gauge’s services and the Property Gauge Solution.

For purposes of our research, development, and promotion of new Property Gauge products and services.

For purposes of advertising and marketing our products and services online, via email and direct mail, and/or using other communication channels, including through partnerships with social media Solutions and internet search engines.

To better predict content and marketing offers that may interest you, and to provide you with personalized content and offers.

To maintain and operate Property Gauge accounts, including by making certain services available to registered account users.

To process applications for employment at Property Gauge.

How We Share Personal Information With Third Parties

We share the personal information that we collect only in specific, limited situations. For example, we may share your information with our service providers or business partners who help us analyze and process your information or help us with our marketing and advertising efforts, or we may share your information if we believe it’s necessary to comply with law or protect our users or employees.

Third Parties: We share information with our third parties that assist with the operation of the Property Gauge Solution and Property Gauge’s business operations more generally. We share information with such third parties only as necessary for the third parties to provide the services to us.   Such third parties have a contractual obligation to protect the information they receive from us or collect on our behalf and may use such information only for the purposes that we allow. Your information may also be collected and processed by other third parties, such as the payment providers you select when you purchase Property Gauge products or services, or event or conference business sponsors or attendees and who will process your information independently in accordance with their own privacy notices.

Marketing Agencies and Data Analytics Providers: As noted above, Property Gauge partners with third parties to assist with the advertising and marketing of our business and performing business analytics.

Your Privacy Choices

We want you to feel comfortable with how we collect, use, and share your personal information. Here are the steps you can take to make sure your information is up to date, to control certain types of information we can collect about you, to request that we delete or restrict our use or sharing of your information, and to request we share with you the information we maintain about you. You may be entitled to certain other rights provided by law, depending on your state or country of residency. For more information about these location-specific rights, please see the section titled “Additional Notices” below.

You can control the information we collect and use in the following ways:

Emails: You can unsubscribe or opt out from our marketing emails by clicking the “unsubscribe” link in the footer of any such email.

Property Gauge Accounts: You can keep your contact information accurate and up to date by logging into your Property Gauge account on the Property Gauge Solution. If you wish to cancel your account, please contact us info@thepropertygauge.com.

User Requests: You can contact us at any time using our toll free number: (833) 673-4887 or by email: info@thepropertygauge.com to request we do any of the following: (i) erase or delete all or some of your personal information; (ii) change, update, or correct your personal information; (iii) restrict how we use all or some of your personal information; (iv) access your personal information and, where applicable and feasible, request to receive that personal information in a commonly used electronic format (or ask for this information to be provided in that format to a third party); or (v) disclose what personal information we collect, use, or disclose. You may also request that we stop sharing your personal information with third parties for certain purposes by contacting us at the above phone number or email address. We will consider and respond to any such requests promptly, and otherwise in accordance with applicable laws.

Children

The Property Gauge Solution is not directed to persons under the age of sixteen (16), and we do not knowingly collect, request, or use personal information of children without parental permission.

If you believe that your child under the age of 16 has submitted personal information to Property Gauge, please contact us at info@thepropertygauge.com.

Data Security

Data Retention

We will retain your personal information for the length of time needed to fulfill the purposes outlined in the section above titled, “Why We Use Your Personal Information,” unless a longer retention period is required or permitted by law, is necessary for compliance with a legal obligation, is for the establishment, exercise and defense of a legal claim, or you request that we delete your personal data and we honor such request.

Third Parties

The Property Gauge Solution may contain links to websites owned and operated by third parties (“Third Party Sites”). This Privacy Statement does not apply to the privacy and security practices of Third-Party Sites, and we are not responsible for the privacy and security practices of Third-Party Sites. We encourage you to review the privacy policies of such Third-Party Sites so that you understand how those websites collect, use, and share your information.

Similarly, this Privacy Statement does not cover the privacy and security practices of social media Solutions on which Property Gauge maintains its social media pages. Please review the terms, policies, and settings of those social media Solutions if you have questions about how they collect, use, and share your information.

Contact Us

Please feel free to contact us at the following numbers and addresses if you have any questions regarding our Privacy Statement or about the use of your personal information:

Email: info@thepropertygauge.com
Phone: (833) 673-4887
Mail: Property Gauge Inc, 1 Solar Way, Latham, NY 12110